Yes, all our products have been dermatologically tested, are hypoallergenic and non-comedogenic (i.e. none of our products will clog your pores).

All our products are dermatologically tested and hypoallergenic making them suitable for all skin types including sensitive skin. However, for those with sensitive skin, we recommend t that you do a patch test for every new product on a small area on their forearm before using them on a wider surface area such as your face.

We’d deliver it right away - but we follow procedures.
We ship the order within 24-48 hours after receiving it and dispatch it from our nearest warehouse. It usually takes 3-5 days to deliver. In the unlikely case of a delay, we request you to connect at info@thepinkfoundry.com or call us on the Toll-free no. 1800 221 820 (between Monday-Friday 10am to 10pm).

All you’ve to do is login in to your account, select the order you wish to track and click on ‘Track  Order’.

Sorry about that. We try our best to deliver all orders within the expected delivery time. However, in few cases, it might take longer due to operational issues.
In that event, please email us atinfo@thepinkfoundry.comwith your tracking number, so we can assist you.

That’s unfortunate. Our delivery partners would notify you when they attempt to deliver your  order. For some reasons if they are not able to, they will make an additional attempt to deliver  your order. If they are still unable to deliver the product to you, your package will be returned  to our fulfillment center and your account will be refunded with the order amount.

We strive to have the products delivered in a pristine condition, but we understand that damages can happen.

In case you have received a product in a damaged condition, yes, you can return the products. However, please raise a return request within 7 days of delivery. Feel free to reach out to us atinfo@thepinkfoundry.comto register a return request. Once your return request is generated, we’ll notify you via SMS and email. Once the request is processed, the return order will be picked up from the address provided by you while placing the order.

A sincere request – if you could send us a picture of the damaged product and your order number, it would help us improve and avoid such instances happening in the future.

Currently, we only ship within India. We do, however, intend to deliver internationally. We will  keep you updated whenever there is any development in this area.

That’s easy: Just login in to your account. You can browse through our products in the Shop By section and add your favorites to the cart and proceed to checkout. Once through the payment gateway, your order will be placed and we will try to get your order to you as soon as possible. Do expect a notification of order confirmation via email/mobile number. Haven’t logged in yet? Sign uphere.

us a call on the Toll-free no. 1800221820 (between Monday-Friday 10am to 10pm) or drop an email atwithin 24 hours of placing the order.

Simply login in to your profile, and go to My Orderssection. Select the order you want to cancel and click on ‘Cancel Order’.
Please note the order can be cancelled within 24 hours of order placement. If the cancellation is not done in the said period, the order would be delivered. In that case, you can arrange to return the order.

Occasionally we may have to cancel an order if:
- The product is out of stock or discontinued
- The item is damaged in transit
In such scenarios, we will notify that your order has been cancelled, and the reasons for cancellation.
In case of pre-paid orders, we will refund the order amount.

Yes, the money would be refunded into your account within 5-7 business days. If the payment is not refunded within 7 business days, feel free to connect with us atinfo@thepinkfoundry.comor call us on the Toll-free no.1800 221 820(between Monday-Friday 10am to 10pm)

Yes, you certainly can. But you would miss out on our updates on promotional offers, new  product launches, skin health tips and tricks and other upcoming loyalty programs.

Include a helpful and informative answer to the frequently asked question here.

Yes, we do. Sign up for our newsletter (at the bottom of our website), to receive exclusive  promotional offers and discounts!

Copy the discount code that you want to use. At the checkout stage in your shopping cart, paste the code  into the blank marked ‘Discount Code’, and click ‘apply’. Only one discount code can be used per order.

Our shipping partner Shadowfax, usually delivers within 3-5 business days. The orders are  shipped by road.

The delivery charges per order are Rs.60/-. However, shipping for orders over Rs.1200/- is free.

We’d deliver it right away - but we follow procedures.
We ship the order within 24-48 hours after receiving it and dispatch it from our nearest warehouse. It usually takes 3-5 days to deliver. In the unlikely case of a delay, we request you to connect atinfo@thepinkfoundry.comor call us on the Toll-free no.1800 221 820 (between Monday-Friday 10am to 10pm).

All you’ve to do is login in to your account, select the order you wish to track and click on‘Track  Order’.

Sorry about that. We try our best to deliver all orders within the expected delivery time. However, in few cases, it might take longer due to operational issues.
In that event, please email us atinfo@thepinkfoundry.comwith your tracking number, so we can assist you.

That’s unfortunate. Our delivery partners would notify you when they attempt to deliver your  order. For some reasons if they are not able to, they will make an additional attempt to deliver  your order. If they are still unable to deliver the product to you, your package will be returned  to our fulfillment center and your account will be refunded with the order amount.

We strive to have the products delivered in a pristine condition, but we understand that damages can happen.

In case you have received a product in a damaged condition, yes, you can return the products. However, please raise a return request within 7 days of delivery. Feel free to reach out to us atinfo@thepinkfoundry.comto register a return request. Once your return request is generated, we’ll notify you via SMS and email. Once the request is processed, the return order will be picked up from the address provided by you while placing the order.

A sincere request – if you could send us a picture of the damaged product and your order number, it would help us improve and avoid such instances happening in the future.

Yes, you can effortlessly return the products if you did not like them. We have a return policy - no questions asked.
However, please raise the return request within 7 days after delivery.
Feel free to reach out to us atinfo@thepinkfoundry.comto register a return request. Once your return request is generated, we’ll notify you via SMS and email.

Once the request is processed, the return order will be picked up from the address provided by you while placing the order. A tiny request - please help us understand what went wrong to help us improve.

Include a helpful and informative answer to the frequently asked question here.

Include a helpful and informative answer to the frequently asked question here.

We accept all major credit cards and debit cards as well as UPI like GooglePay, Bhim and wallets  payments including PayTM, Ola Money, Freecharge, PhonePe, etc.

The payment gateway is safe and secure, but in rare circumstances, there might be issues  beyond our control. If you face any such issue, do not worry. Just call us on the Toll-free no.  1800221820 (between Monday-Friday 10am to 10pm) and we will resolve it as soon as possible

Connect with us atinfo@thepinkfoundry.comor call on the Toll-free no.1800 221 820 (between Monday-Friday 10am to 10pm)