Delivery Time

Most orders arrive within 3-5 business days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which we request you to keep a watch out for a SMS/Email notification that you will receive from us, once your order is shipped.

We ship within 24-48 hours of receiving the order. Shipping  within India are usually 5-7 business days. If you are facing a delay - let us know at info@thepinkfoundry.com or call us at 1800 221 820 (between Monday-Saturday 10am to 10pm).

Shipping Charges

Rs. 70 charged for orders below Rs. 399
Rs. 49 charged for all COD orders

International Shipping

We only ship within India but accept most international credit cards.

Unable to Deliver

Our delivery partners would notify you when they attempt to deliver your order. For any reason that they are not able to, they will make an additional attempt to deliver your order. If they are still unable to deliver the product to you, your package will be returned to our fulfillment center and your account will be refunded with the order amount.

Order Returns and Refunds:

Return Process

All returns requests must be received within 48 of delivery. To return a product, view the order details in “My Account” section and click on “Return”. You can also email us email us at info@thepinkfoundry.com to register a return request. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request. We do not accept return pick up for used products, upon delivery the customer has changed their mind or for orders which were wrongly placed. If orders were wrongly placed, the same should be informed to the team within 2 hours for us to cancel the shipment. 

Please provide your product details and the reason for your return, so we can keep improving. Once your return request has been generated, we’ll send you a confirmation via SMS and email.

Please Note: We do not accept returns on COD Orders. Incase, the product has come damaged to you then you would have to send us a pictorial image along with the invoice on our email address: info@thepinkfoundry.com. 

Refund Policy

The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfillment center. Once your order has been picked up, the refund will be initiated only after it returns to origin i.e. our warehouse.

Please Note: We do not do refunds on COD Orders. 

Offers

If you have purchased any product during the Paytm Offer you cannot club it with any offer on the website. The Paytm Offer has to be complied with and incase it is not we will either cancel or remove any product/gifts added along with it.

Returns with Promo Code or Discount

If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Refunds

The amount deducted will be refunded to respective account within 5-7 business days. We are not liable if you do not collect the change from the delivery boy for COD orders.

Orders and Tracking:

Order Tracking

You can check the status of your order by visiting the “My Orders” section in your account. Visit the ‘Track Your Order’ section, where you will see a link to track your order via our courier partner’s website. You can then track your order in real time.

Order Delays or Cancellations

We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at info@thepinkfoundry.com with your order id, so we can assist you with the same.

Occasionally we may have to cancel an order if:

• The product is out of stock or discontinued.
• The item is damaged in transit.

We will refund the amount to your account in such cases.

Damaged on Arrival

If your order has tampered, opened, or visibly damaged on delivery, please return the order on arrival and notify our Customer Care team by emailing info@thepinkfoundry.com

Payments:

Online Payments

We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.